Booking & Cancellation Policy

We understand that plans can change, and we aim to be as fair and flexible as possible while protecting our small business from last-minute cancellations.

1. Cancellations by Customers

• More than 48 hours’ notice: Full refund or option to reschedule at no extra cost.
• 24–48 hours’ notice: 50% refund or option to reschedule once free of charge.
• Less than 24 hours’ notice: No refund. Rescheduling may be offered at our discretion.

2. No Shows

Customers who fail to attend their booking without notice will not be eligible for a refund or reschedule.

3. Weather Conditions

• Safety is our priority. If we cancel due to unsafe weather conditions (e.g. high winds, lightning, or unsafe water conditions), customers will be offered:
  • A full refund, or
  • The option to reschedule to another date
• Light rain or overcast conditions will not usually result in cancellation.

4. Late Arrivals

• Please arrive at least 10–15 minutes before your booking time.
• Late arrivals may result in reduced session time or cancellation without refund, depending on availability.

5. Group Bookings & Events

• Group bookings 6+ must have paid in full 7 days prior to activity time
• Deposits for large group bookings be non-refundable.

6. Changes to Bookings

• We will do our best to accommodate date/time changes with sufficient notice, subject to availability.

7. Safety & Conduct

• We reserve the right to refuse participation without refund if customers:
  • Are under the influence of alcohol or drugs
  • Fail to follow safety instructions
  • Pose a risk to themselves or others

8. Refund Processing

• Refunds will be processed via the original payment method and may take 3–7 working days.

By making a booking with Hope Water Sports, you agree to the terms outlined above.

If you have any questions, please contact us before your booking and we’ll be happy to help.